Years ago, Robert Schuller stood in front of a room full of Iowa corn farmers who had just lived through their worst crop in memory. He wasn’t there to talk about weather patterns or commodity prices. He was there because those farmers needed something to hold onto, and he knew it. In his big voice, […]
Author Archives: Steve Black
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Leadership: A Call For Civility In Business And Life
Columnist Steve Black explores the keys that are critical to building stronger workplace cultures and improving communication.
Posted inGuest Contributors, National, News
Leadership: 3 Words More Important Than ‘I Love You’ …
The core leadership lesson here is that three simple words – “I appreciate you” – are more powerful and transformative than “I love you” when it comes to building trust, safety and performance in relationships and teams. In a 2026 grocery world shaped by tight margins, omnichannel shopping, AI tools and value‑seeking customers, making “I […]
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Rules That Built The Grocery Industry – And Still Run It – 250 Years Later
As we celebrate America’s 250th Anniversary on the Fourth of July this year, I wanted to tie in 250 years of grocery retail and the lessons of “The 5 Rules” through the lens of one of my favorite shows – “Food That Built America” on the History Channel. Having sold groceries for more than 50 […]
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Column: Great Execution Starts With Simple Teaching
Leadership is often described in big words such as vision, strategy, culture, influence, transformation. While those words matter, the best leaders have a way of bringing leadership back down to earth. They make it plain, practical and repeatable. That is why the story of a lunch conversation I had with Peyton Manning is so powerful. […]
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Leadership: Be The Leader People Want To Work For
People do not follow titles for long. They follow credibility. They follow consistency. They follow leaders whose behavior makes trust possible. In an age when culture is tested daily, the enduring leadership principle is surprisingly simple: do your job, live your values, and give people something worth following. There is a leadership lesson that never […]
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Leadership Lessons For Grocery Industry From Lou Holtz
Leadership wisdom often comes from unexpected places. One of the most respected leadership voices in American sports is the late Lou Holtz, who we lost in March. The legendary college football coach was known for turning struggling programs into championship teams. While his career unfolded on football fields rather than grocery aisles, the leadership lessons […]
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Leadership, Math And Power Of Perspective
The leadership lesson this month is part math and part perspective lesson. It’s one of those ideas that, once we truly see it, permanently changes how we think about the grocery business. We may even look back later and realize it was one of those moments that quietly – but decisively – turned the tide […]
Posted inGuest Contributors, Finance News, National, News
Leadership: Prime Time Defined
Leaders who consistently win understand one simple truth: performance is never evenly distributed across the day, week or year. Some moments matter more than others, and what a team does in those windows separates average operations from extraordinary ones. What is ‘prime time’ in leadership? In operations-heavy environments, prime time is the predictable window when […]
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Leadership: Coach To Behaviors And Numbers Will Follow
In nearly every leadership conversation today, the focus always drifts to numbers – sales numbers, productivity and labor numbers, engagement scores, turnover rates and market share. Numbers matter, but they are not where great leadership begins. When leaders obsess over numbers, they miss the deeper truth – numbers are outcomes, not causes. The most effective […]
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2025 Leadership Lessons In Review
In my past life as president and COO at two different grocery chains, I would end every year with a review of all the leadership lessons I’d sent out for our teams to look back on. The value in this is keeping the lessons alive in their minds, and they were encouraged to share them […]
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Honoring Uncle’s Legacy Of Leadership, Gratitude
Thanksgiving is a season of gratitude, reflection and intentional recognition of the people who have shaped our lives. As families gather around tables filled with food and laughter, we pause to remember not just for what – but whom – we are thankful. This year, my heart turns to one man whose life embodies leadership, […]
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Leadership: ‘The 5 Rules’ For Winning The Holidays
For all of us that are grocery retailers, November and December aren’t just regular months. They’re the two biggest sales months of the year – not by a little, by a lot. And it can be overwhelming for our teams and customers. Remember one of my top leadership lessons for success: We take care of […]
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Leadership: Disruptive Kindness
It’s been an interesting journey since publishing my book on “The 5 Rules” in January of 2024 and speaking and coaching on these rules across many organizations since then. There has been one question that comes up on many occasions that I’d like to expand on for this month’s leadership teaching. But first, just as […]
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Leadership: If You’re Going To Be A Bear, Be A Grizzly
“If you’re going to be a bear, be a grizzly.” This saying is one of my earliest learnings on how to be successful. It was during my early years at United Supermarkets of Oklahoma, where I spent the first 27 years of my career. I went from being a produce manager to assistant manager and […]
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Leadership: Learning To Lead Like A National Park Guide
We recently went on a graduation celebration trip with our oldest grandson, Dax Graham Black, to Mesa Verde National Park. We had two different guides take us through a couple of the main attractions there – the Cliff House and the Balcony House. I had this thought as they inspired and educated us on how […]
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Leadership: Please, Please Don’t Ignore Me
Below are two monumental pieces of information for those of us in the grocery business to consider in 2025 and beyond: In 2023, the grocery store industry in the United States spent $2.04 billion on advertising, up from $1.94 million a year earlier. That represents an annual increase of about 5 percent. Grocery shopping in […]
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Leadership: Grateful To Mom For Strong Work Ethic
In the days of old when most children worked alongside their parents, taking care of the house or farm chores or in other businesses, there were multiple moments in every single day that a good work ethic was learned, taught and lived. I would guess that anyone over age 50 could tell story after story […]
Posted inGuest Contributors, National
Leadership: Be A River – Not A Reservoir
Out-of-date leadership is associated with authority, decision-making and control. However, the most effective and true leaders understand that their role is not to accumulate power for themselves but to channel it outward by empowering, inspiring and serving others. This principle is best captured in the metaphor, be a river – not a reservoir. A river […]