On average, grocers spend more than $10,000 annually to repair leaks and charge replacement refrigerant within their systems.
Author Archives: Jonathan Tan

Jonathan Tan, EMBA, is a seasoned corporate strategist and Business Architect with extensive experience driving multimillion-dollar growth for Fortune 500 and privately held companies. A veteran of the US Navy submarine service, Jonathan leverages his deep background in B2B sales, retail environments, and industrial operations to help businesses uncover hidden profits and enact sustainable economic change.
Hidden Profits: Benchmarking Meat Cases Reveals Opportunities For Grocery Retailers
Benchmarking shows meat cases with doors can reduce energy use, shrink and labor costs while improving margins and creating significant profit opportunities.
Hidden Profit: The Power Of Knowing Your Store
My colleague Peter Cooke and I are approaching a combined 40 years of helping food retailers improve their operations and, ultimately, their profit. For many of these years, this was represented by best sustainable practices or a similar vernacular. Regardless of the outside wrapper, we helped real retailers – real people – identify and capture […]
For Grocers, Refrigeration Management Is Often-Overlooked Lever For Profitability
by Jonathan Tan, co-founder of the Ratio Institute In 1916, Clarence Saunders opened the first self-service grocery store in Memphis, Tennessee. In 1930, the modern supermarket arrived in the Jamaica neighborhood of Queens, New York, in the form of King Kullen. These innovations birthed the need for the fourth utility in food retail – modern […]
