by Cindy Sorensen/ Founder and CEO, The Grocery Group Today’s produce departments provide a great example of how grocers have reinvented departments within their stores to be relevant to consumers’ ever-growing and changing desires and demands. Several years ago, when local farmers markets began to pop up in library, shopping center and school parking lots around their […]
Tag: guest contributor
Larkin: Independent Grocers Are Vitally Important To Political Process
by Peter Larkin/ president and CEO, National Grocers Association Special to The Shelby Report The 2018 midterm elections are quickly approaching, as observed by all the political ads that currently pepper our airwaves, and much is on the line for both political parties. A look at historical data on congressional elections suggests that Democrats will have an […]
Sorensen: Connecting With Hispanic Shoppers
by Cindy Sorensen/Founder and CEO of The Grocery Group The Hispanic population represents the fastest-growing ethnic group in the U.S. In fact, by 2020, Hispanics will be the largest ethnic group. They currently represent 17 percent of the population and will grow to be 29 percent by 2050. This growth will occur in all regions […]
Providing Timely Service Is Essential To Developing Customer Loyalty
by John Larson/senior partner at John Larson & Co. and co-author of Capturing Loyalty Last week, I went to my local Trader Joe’s and bought an inexpensive bottle of Chilean wine. When I went to pay for the wine, the register operator complemented me on my selection. “Several of my customers have purchased this wine […]
Prop. 65 Warning No Longer Needed For Coffee; Cereal Under Scrutiny
by Ron Fong/president and CEO, California Grocers Association In many respects, California is like an island unto itself when it comes to laws and regulations. For better or worse, our state is home to a number of laws and regulations that exist nowhere else in the nation. Among the most notorious and controversial of them […]
Milk’s Missed Opportunity
by Cindy Sorensen/founder and CEO, The Grocery Group With approximately 96 percent of all households purchasing milk, it holds an enviable spot in consumers’ shopping baskets and refrigerators. There is only one other category that can claim a higher household penetration, and that is toilet paper. But milk’s stronghold with consumers is fading. As competition […]
HR & Benefits News: Key To Success—Hire & Keep The Best People
HR & Benefits News is a monthly column by Chris Cooley, co-founder of MyHRConcierge and SMB Benefits Advisors. It’s no secret, hiring and keeping workers has significant impact on independent grocers. Its impact is second only to “competition from other retailers” say independent grocers who participated in the 2018 Independent Grocers Financial Survey prepared by […]
The Top Four Reasons Self-Checkout Fails In Grocery
(And why line-free mobile checkout is the future) by Will Hogben/ CEO, FutureProof Retail The first iteration of what we now call “self-checkout” in the grocery industry was launched at the Food Marketing Institute’s annual convention in 1987. The “Automatic Checkout Machine” was unveiled by a Florida company called CheckRobot, and it was received well, […]
Meet Gen Z: Plastic Water Bottles Bring Landfills To Mind
by Claire Lentsch/a contributor to The Shelby Report The first thing that comes to mind when it comes to landfills is plastic. Although plastic is not the only thing that forms mountains of waste, it is one of the more common things we face in our day-to-day lives. Ads promote the idea of “save the […]
California Perspective: State Showed Its Purple In June Polling
by Ron Fong/president and CEO, California Grocers Association Californians went to the polls in June to determine matchups for November’s General Election. Despite California’s reputation as being solidly blue and progressive, this election showed the shades of purple that exist up and down the state. While a vast majority of Californians remain socially very liberal […]
Date Check Pro: What Makes A Grocery Store Manager Great?
By Jared Krawczyk/ Date Check Pro There are few destinations more important to the daily life of a neighborhood than the grocery store. It should therefore come as no surprise that grocery store management is a demanding role that requires a range of skill sets to ensure their stores run smoothly day-in and day-out. Take a […]
AI-Enabled Personalized Marketing Will Drive FMCG Forward
By Mike Bristol/VP Personalized Marketing, Symphony RetailAI Sometimes, the world seems to just turn too quickly; work projects kick into overdrive, kids’ schedules get too hectic, and even taking the time to pick out a somewhat healthy meal at the grocery store seems like a daunting task. As both consumers and busy, complex people, many […]
Survey Shows Independent Grocers Feeling Optimistic About 2018
by Peter Larkin/ president and CEO, National Grocers Association Special to The Shelby Report With the explosion of new formats and competitors in the marketplace, alongside some continued food deflation, 2017 was a challenging year for independent supermarket operators. However, as the true entrepreneurs of the industry, independent grocers are responding in innovative ways to these challenges […]
HR & Benefits News: Feds Step Up I-9 Audits—Be Ready
Editor’s note: HR & Benefits News is a monthly column by Chris Cooley, co-founder of MyHRConcierge and SMB Benefits Advisors. It’s The Law “All U.S. Employers must ensure proper completion of Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens.” –U.S. Citizen and Immigration Services, U.S. Department of […]
What QSRs Can Teach Grocers
by Howland Blackiston/ principal, King-Casey As groceries and supermarkets step into the brave, new world of branded, proprietary food offerings, they quickly learn that they have a whole new set of competitors—specifically, QSRs and fast-casual restaurants. But that’s not all bad news. QSRs have served their market for 50-plus years, which means that grocers can shortcut […]
With Retail Store Openings Down And Closings Up, Employees Appreciate Leadership
by Art Patch/a retired retail executive & regular columnist for The Shelby Report There is so much happening in retail businesses, it’s no wonder employees are concerned about their future. Most distressing is a recent industry study by Jones Lang LaSalle showing new store openings down 28.8 percent in 2017. Most of us follow the […]
California Perspective: Relationship-Building Plays Important Role In The Political Process
by Ron Fong/president and CEO, California Grocers Association Success in government relations often is rooted in the connections developed with legislators over the years. While politics, and lobbying specifically, is by its nature an adversarial pursuit, good government relations separate the conflict from the person you conflict with. Legislation comes and goes, but legislators stay […]
Larkin: Digging Into The Data Points On Digital
by Peter Larkin/ president and CEO, National Grocers Association Special to The Shelby Report The growth of e-commerce is high on the radar of independent supermarket operators, and it’s important for them to understand the current online shopping preferences of consumers. Findings from the third annual National Grocery Shoppers Survey outline these preferences and identify key moves […]
HR & Benefits News: Believing ACA Rumors Can Be Costly
Editor’s note: HR & Benefits News is a monthly column by Chris Cooley, co-founder of MyHRConcierge and SMB Benefits Advisors. Believing rumors about the Affordable Care Act (ACA) can be costly for grocers. For example, many companies mistakenly believed that ACA wouldn’t be enforced, but the IRS has recently started sending out penalty letters for […]
A (Biased) Grocer’s Guide To Choosing A Digital Commerce Partner, Or Why I Became CEO Of Self Point
by Michael J. Haaf Last fall, I was asked to join the board of a promising startup. Although I had never heard of the company, I was immediately impressed by the tech firm’s focus on helping grocery chains fight back against Amazon-Whole Foods, Walmart and other retailers entering the traditional grocery space with a wide […]
