by Art Patch/a retired retail executive & regular columnist for The Shelby Report There is so much happening in retail businesses, it’s no wonder employees are concerned about their future. Most distressing is a recent industry study by Jones Lang LaSalle showing new store openings down 28.8 percent in 2017. Most of us follow the […]
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Art’s Angle: Keeping The Business Simple Bodes Well For Growth
by Art Patch/a retired retail executive & regular columnist for The Shelby Report I had the opportunity recently to chat with one of the owners of a small but very successful independent food retailer in Northern California. He is co-owner of an eight-store chain with stores ranging in size from 20,000 to 50,000 s.f. He […]
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Will Someone Win The Price Vs. Service Battle, Or Is There Room For Both?
by Art Patch/a retired retail executive & regular columnist for The Shelby Report For years, the successful retail business model featured a strong commitment to customer service. Customer service does cover a broad area but was often listed in surveys as the primary reason a customer chose a store. It was not uncommon for employees […]