It almost makes me ill to see the lack of attention given to this most important part of today’s retail operations called Customer Service, which many have turned into Customer-No-Service
Category: Shelby Content
Exclusive, in-depth stories from the Shelby team. Explore Food Industry features, market profiles, and unique perspectives from industry leaders.
Posted in, Market Profile, Southeast
2011 South Fla. Profile: In a ‘Funk,’ But Grocery Industry Growing
Deep concerns about prolonged economic hard times have Floridians in a “lingering funk,” noted a press release for a Nielsen Co. poll that surveyed 1,220 Floridians in January.
Posted in, Market Profile, Southwest, The Kroger Co.
2011 North Texas Profile: Vibrant Market Draws New Retailers, New Ideas
The North Texas retail grocery market continues to be muy caliente. In fact, some may say it is fairly well saturated, as far as traditional supermarkets are concerned. The competition just keeps on coming, and established retailers are opening newer formats at a rapid rate.
Posted in, Market Profile, Southwest
2011 West Texas Profile: El Paso Has Bright Outlook
Walmart plans to open four new stores to add to its current roster of seven Supercenter stores and four Neighborhood Market stores in El Paso. It faces strong operators like Pro’s Ranch Market and Vista Markets.
Posted in, Market Profile, Southwest
2011 New Mexico Profile: Outlook Brighter
According to Manpower’s latest Employment Outlook survey, New Mexico employers will add workers in the first quarter of 2011.
Posted in, Market Profile, The Kroger Co., West
2011 Arizona Profile: Recovery Will Be Slow, But It’s Under Way
[gn_note color=”#66cc66″] The 2011 Arizona Profile originally ran in the January 2011 edition of The Shelby Report of the West. Due to reader requests we will be posting our Profiles from each edition of The Shelby Report. The profile will be published on theshelbyreport.com one month after it has run in print.[/gn_note] by Ashley Bates/staff […]
Posted in, Ellerbee Buzz, National
Wal-Mart vs. Dukes: Giving Us Something to Talk About
People are talking about Wal-Mart Stores Inc. v. Dukes, probably more so because the U.S. Supreme Court decided in Wal-Mart’s favor.
Posted in, From the Editor, National
To Reach Young Shoppers, Go to Their Fingertips
How many more brick-and-mortar stores do we really need? Not many more, according to Dan O’Connor, president and CEO of RetailNet Group
Posted in, California Perspective, Guest Contributors, West
Banning the Bag: The Sequel Coming to a Store Near You
Every summer you can bet on two things coming from California: A blockbuster story hitting the movie screen and blockbuster legislation. Last year’s story was Assembly Bill 1998, a statewide bill to ban plastic bags and require a charge for paper bags. Grocers made the difficult decision to support the bill because we knew that […]
Posted in, Feature, National
Ethnic Food Choices Abound in the Marketplace
As the ethnic population in the United States continues to grow, so does the popularity of ethnic foods and cuisines. Favorites like tacos, sweet and sour chicken and pad Thai are becoming the norm, not the exotic.
Posted in, Another Side, Midwest
Sunflower, Show-Me States Celebrate Native Sons
KANSAS/MISSOURI—Last month two favorite sons from these neighboring states were honored: One whose likeness is on the latest U.S. postal stamp, the other who has made an indelible stamp on the political landscape of America.
Posted in, National, Shelby Content
Hispanic Buying Power
The immense buying power of the nation’s Hispanic consumers continues to energize the nation’s consumer market, and Selig Center projections reveal that Hispanics will control $1 trillion in spending power in 2010.
Posted in, National, The Independent Perspective
Grocers Take Notice: U.S. DOL Focuses on Supermarket Industry
Hilda Solis, secretary of the U.S. Department of Labor (DOL), famously proclaimed at the beginning of her term that “there is a new sheriff at the Department of Labor. The Department of Labor is back in the enforcement business.” The department has significantly increased its enforcement action in a number of areas, including OSHA and […]
Posted in, Another Side, Southwest
Government on All Levels Add Burdens to Business
ON THE BORDER—With both the White House and FMI addressing the quest to erase “food deserts” around our country, there has been substantial press on the subject. The reference is to rural, or even urban areas, where there is an insufficient supply of supermarkets or grocers to serve the community with healthy, nutritious food. A […]
Posted in, Feature, National
Retailers Vie for Shoppers’ Dollars in Deli, Dairy and Bakery
In recent years, research done by International Dairy-Deli-Bakery Association (IDDBA) has shown that everything about grocery shoppers in America has changed—possibly for good.
Posted in, From My Point of View, National
Just a Reminder
How are your competitors doing? Check them out; you may be on top of most of the competition but not all
Posted in, From the Editor, National
Leadership Is More About Your Staff Than You
FMI’s Future Connect did what a valuable conference should do—make you think about your work, and your life, in new ways.
Posted in, Ellerbee Buzz, National
Future Connect Hit All the Right Notes
Future Connect is all about leadership. The best and the brightest of the food industry get to attend because the people back home believe in their potential. FMI and the sponsors of the event brought some of the most inspiring speakers of our time to teach these future leaders.
Posted in, National, The Independent Perspective
Are You Prepared?
The month of June marks the beginning of the Atlantic hurricane season, and forecasters are predicting a busy season, but hurricanes are only one of many events that can impact retail and wholesale operations. As we’ve seen earlier this year disaster can strike at any given moment. The devastating earthquake and tsunami in Japan literally […]
Posted in, California Perspective, Guest Contributors, West
Help Us, Mr. Attorney General — Our Industry Is on the Ropes
CGA President Ronald Fong continues his series of open letters to our newly elected state constitutional officers. This issue’s letter is addressed to California Attorney General Kamal D. Harris. Dear Attorney General Harris, California is the nation’s leader in many things and most of them are admirable. But our state’s increasingly anti-grocery regulatory and litigation […]