Ahold Delhaize USA announced Nov. 2 that it has chosen the Voyix Commerce Platform from NCR Voyix to support its grocery brands. The rollout spans point-of-sale, self-checkout, pharmacy and fuel operations.
New POS technology now is available in 100 stores, with the rollout continuing over the next several years in ADUSA’s banners, comprising Food Lion, The Giant Company, Giant Food, Hannaford and Stop & Shop.
“As we advance our technology strategy, we’re focused on making it easier for customers to shop with our brands and easier for our brands’ associates to serve their customers,” said Ann Dozier, chief information officer for Ahold Delhaize USA. “Our goal is to create a more consistent technology foundation and a more connected experience, while maintaining the flexibility that allows each of our local brands to meet its customers’ needs in the short term and positions us for the future.”
The selection builds on ADUSA’s long-standing relationship with NCR Voyix, whose technology has supported the company’s operations for many years, and on previous moves including the launch of ADUSA’s proprietary e-commerce platform, deployment of a proprietary retail media advertising platform and the integration of its digital, data and technology teams into a unified organization.
The announcement comes just a few weeks after Food Lion’s website and app were restored following an outage that temporarily disrupted the banner’s digital services, underscoring the stakes of the infrastructure work.
Technology as a means to simplify ops
“Modern retailers need a technology foundation that can simplify store operations while giving them the flexibility to innovate as customer expectations evolve,” said James G. Kelly, president and CEO of NCR Voyix. “This multi-year modernization demonstrates the role our next-generation platform can play in enabling transformation at enterprise scale.”
“At the end of the day, technology is only as good as the value it provides to the business and to customers,” Dozier added. “Working with our brands and technology partners, we look forward to continuing to deliver more value for our businesses and support their growth in an increasingly competitive marketplace.”
Ahold Delhaize USA is the largest grocery retail group on the East Coast and fourth largest in the nation, serving 26 million omnichannel customers weekly.