At Harris Teeter, exceptional customer service is a core value and tradition passed down from its founders, W.T. Harris and Willis and Paul Teeter. From the very beginning, they made it clear customer satisfaction was not just a priority, but the backbone of how they ran their business. Their commitment to providing the best possible […]
Tag: customer service
Posted inAssociation News, Corporate Store News, Home Page Latest News, Independent Store News, National, Nonfood Items, Packaging News
National Grocers Association Crowns 2020 Best Bagger
Nicole Cote of Hannaford Supermarket in Maine defeated 22 other best baggers from across the country to claim a grand prize of $10,000 in the Feb. 24 National Grocers Association (NGA) Best Bagger Championship. The event is sponsored by PepsiCo and emceed by Akbar Gbajabiamila, co-host of NBC’s American Ninja Warrior and author of “Everyone […]
Posted inOnline Grocery Technology, Home Page Latest News, Industry News, National
Study: Shoppers Want To Resolve Issues On Their Own With Technology
New research from Conduent Inc., a digital interactions company, finds that despite increased options for digital customer communications, brands’ ability to meet consumer expectations for sales, service and experience is declining. Conduent’s Consumer Experience Report found the stakes are high: 58 percent of customers in the retail, technology, communications and media industries report they are […]
Posted inPrivate Label Brands, Home Page Latest News, National
ICSC Survey Finds Low Prices Raise Customer Loyalty
The competition for the consumer wallet is more intense than ever as consumers are setting the agenda for retailers and brands. An International Council of Shopping Centers (ICSC) survey on brand loyalty has found that the majority of U.S. adults are loyal to both product brands (82 percent) and retailers (84 percent). Driving loyalty to […]
Posted in, Industry News, Midwest
Buehler’s Brady Long Crowned Ohio’s Best Bagger
Brady Long, representing Buehler’s Food Markets in Wooster, Ohio, claimed Ohio’s Best Bagger title at the 2015 Ohio Best Bagger Contest Aug. 11. Grocery baggers from seven Ohio companies participated in the contest held at the Giant Eagle Market District Grandview Yard, in Columbus, Ohio. Long was one of four baggers representing Buehler’s and he beat 22 […]
Posted in, Equipment & Technology, Grocery Store Equipment, Industry News, Midwest, Online Grocery Technology
Schnucks Customers Can Now Use Apple Pay At All Locations
St. Louis-based Schnucks now accepts Apple Pay at all 98 store locations in five states. Shoppers can forego their wallets and use their iPhone, Apple Watch or iPad to pay. According to Schnucks VP of IT Infrastructure David Steck, Schnucks completed the new payment terminal rollout to all stores in June and was certified by […]
Posted in, National, Store News
Macik Receives FMI Service Award
The Food Marketing Institute (FMI) presented Cheryl Macik, director of consumer affairs for Wakefern Food Corp., with its Esther Peterson Consumer Service Award, recognizing her dedication as a shopper advocate and her influence in serving and retaining Wakefern’s customer base across its ShopRite and Price Rite banners. Wakefern President and COO Joe Sheridan described Macik as, “my […]
Posted in, Independent Store News, Midwest
Marketplace Food & Drug Holds Grand Reopening
Marketplace Food & Drug at Westridge Center in Bemidji, Minn., recently celebrated its grand reopening, symbolizing a new direction for the family-owned company. “We’re absolutely committed to providing the best grocery shopping experience not just in Bemidji, but anywhere,” Mike McNiel, store manager, said. Keith Johanneson, president and CEO of Johanneson’s Inc., the store’s parent […]
Posted in, National
H-E-B, Publix ‘Most Trusted’ According to Temkin Research
Temkin Group released its 2012 Temkin Trust Ratings that rates the level of trust that consumers have with 206 large companies across 18 industries. This is the second year that Temkin Group has published these ratings. The research, which is based on a survey of 10,000 U.S. consumers in January 2012, shows that 19 percent […]
Posted in, Market Profile, West
Grocers Fine-Tune for Future Success as Recovery Inches Along
While economists are hopeful that Oregon is poised for recovery, that recovery is coming a bit slowly.
Posted in, From My Point of View, National
It Can Be Done & Here Is the Proof
It almost makes me ill to see the lack of attention given to this most important part of today’s retail operations called Customer Service, which many have turned into Customer-No-Service