Carl Marks, EVP and chief strategy officer at Associated Grocers, will retire in October, marking the close of 27 years with the company across two distinct tenures. Marks initially joined Associated Grocers in 1988, having started his career in the grocery industry “sort of accidentally” at a small wholesaler in Alexandria, Louisiana, followed by a […]
Tag: service
Posted inGuest Contributors, Amazon Fresh, Home Page Latest News, Industry News, National, Whole Foods
Will Someone Win The Price Vs. Service Battle, Or Is There Room For Both?
by Art Patch/a retired retail executive & regular columnist for The Shelby Report For years, the successful retail business model featured a strong commitment to customer service. Customer service does cover a broad area but was often listed in surveys as the primary reason a customer chose a store. It was not uncommon for employees […]
Posted in, Industry News, Midwest, Online Grocery Technology, Suppliers
Grocery Pickup Cincinnati To Launch Nov. 16 With Kroger
Grocery Pickup Cincinnati is set to launch on Nov. 16, pairing with the Kroger online shopping and curbside pick-up service to provide customers with pick up and home delivery of their orders. “After the announcement by Kroger that they were testing online grocery shopping, order fulfillment, and curbside pick up, we decided to hire a […]
Posted in, Independent Store News, Midwest, Perishables
Fareway Now Delivering Meat Anywhere In The Contiguous States
After months of testing, Fareway Stores officially launched a new storefront—the Fareway Meat Market (farewaymeats.com)—on Nov. 4. Customers can order their favorite cuts of meat by 1 p.m., Monday-Friday, and have them delivered anywhere in the contiguous United States in time for dinner the next day. “Our customers have been asking for years to be able […]
Posted in, West
Andronico’s Invests in Butcher Certification
Andronico’s Community Markets has been busy over the last several months setting the stage for a new era as part of its indelible 83-year history. Besides the multi-million dollar investment for store renovations and repairs, the management team at the San Francisco company also is focused on investing in its people. All of the company’s […]