The national customer satisfaction benchmark gains 0.5 percent to 76.3 on a scale of 0 to 100 for the fourth quarter of 2012, according to a report released today by the American Customer Satisfaction Index (ACSI). The rise comes from strong public sector gains combined with moderate customer satisfaction improvement for five of eight retail […]
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Posted in, Albertsons, National
Albertsons LLC Appoints Division Leaders, Will Form Office In Portland
Albertsons LLC has selected the division presidents to lead the stores that it will acquire from Supervalu upon transaction close in mid-March. The Boise, Idaho-based company also will form a new Northwest division office, to be based in Portland, Ore., that will manage operations for stores in Northern Idaho, Oregon and Washington. A combination of […]
Posted in, Amazon Fresh, National, Whole Foods
Sheridan: Independent Grocers Keep The American Dream Alive
“The independent grocer represents the American Dream fulfilled, and it is your entrepreneurial spirit that keeps our communities vibrant,” said Joe Sheridan, president and COO of Wakefern Food Corp. and chairman of the National Grocers Association (NGA) board, as he shared the stage with NGA President and CEO Peter Larkin on Feb. 10 at the […]
Posted in, Amazon Fresh, Northeast, Suppliers, Whole Foods
Consumer Being Hoodwinked By Credit Card Surcharge Bill
by Linda Doherty/NJFC President The New Jersey Legislature has fast tracked legislation that would prevent retailers from charging credit card transaction fees to consumers and yet credit card companies and big banks can continue the predatory practice of charging retailers exorbitant credit card fees. A few things are curious about this rush to legislate. Not […]
Posted in, Amazon Fresh, Beverage News, Center Store, Northeast, Whole Foods
Activate Rolls Out In N.Y. With Distribution At Food Emporium, Fairway
Activate, the nutrient-enhanced line of water beverages, and creators of the fresh twist cap technology that stores vitamins separately from the water, has announced its 2013 distribution roll out to leading New York City retailers, including Food Emporium and Fairway. After a successful 2012 with high double-digit growth through West Coast and national distribution, the […]
Posted inHy-Vee, Midwest, Store News
Hy-Vee Begins Construction Of Second Ankeny Store
Hy-Vee has started construction on a new supermarket in the Prairie Trail planned community in Ankeny, Iowa. The 92,000-s.f. store, to be located at the northwest corner of Southwest Oralabor Road and Southwest State Street, will be Hy-Vee’s second supermarket in Ankeny. Andy McCann, SVP of store development for Hy-Vee, says in a news release […]
Posted in, Albertsons, National
Tough Times On Horizon For 2013 Grocery Biz
Stater Bros.’ Jack Brown: Year ahead will be one of the most competitive by Kristen Cloud/staff writer If you thought the past few years were tough for business, just wait until 2013 runs its course—at least according to Jack H. Brown, chairman and CEO of San Bernardino-based Stater Bros. Markets, which operates 167 stores in […]
Posted in, Albertsons, National, West
Smith Brothers Of Demo Deluxe/IMG Pass Away At 66
Brothers James and Jerry Smith, owners and operators of Demo Deluxe/IMG, both recently passed away after battling cancer. A funeral service for the brothers was held Monday in Orange, Calif. James A. Smith died Nov. 21 and Jerry E. Smith died Dec. 6. Both were 66 years old. They were born two minutes apart on […]
Posted in, Albertsons, National, West
2012’s Top Stories In The West
A number of big stories came out of the western states in 2012. Below are the most noteworthy as reported by The Shelby Report this year. Haggen Rolls Out Rebranding Program Bellingham, Wash.-based Haggen launched its Northwest Fresh rebranding program at its Bellevue store in late 2011, and this year the company began extending the […]
Posted in, Albertsons, National
Supervalu Reportedly Moving Toward Sale Of Two Chains To Cerberus
Bloomberg News reports Supervalu Inc. is moving toward a deal to sell retail chains such as Albertsons and Save-A-Lot to Cerberus Capital Management LP after talks on a full takeover of the grocer stalled, said people with knowledge of the matter. Save-A-Lot, Supervalu’s hard-discount banner, also received interest from parties such as private-equity firm KKR […]
Posted in, Albertsons, Executive News, West
Former Supervalu Execs Join Unified Grocers
Unified Grocers has appointed Susan M. Klug as SVP and CMO and Leon G. Bergmann as SVP of sales, a new position at Unified. The announcement was made jointly on Dec. 3 by Unified Grocers CEO by Al Plamann and President Bob Ling. Both Klug and Bergmann previously worked for Eden Prairie, Minn.-based Supervalu. Klug, […]
Posted in, Amazon Fresh, National, Whole Foods
Report: Cyber Monday Online Shopping Reaches All Time High
Holiday shoppers turned Cyber Monday into the biggest spending day ever with online sales growing 30.3 percent over the same period last year, according to cloud-based analytics findings by IBM. With an increase in online sales across multiple channels, the digital consumer took center stage. Retailers, marketing departments and CMOs delivered a consistent customer experience […]
Posted in, Albertsons, National
Supervalu Freezes Salaries, Cuts Benefits For Employees
Supervalu Inc. has cut the company 401K match and frozen salaries for thousands of its employees, the Minneapolis/St. Paul Business Journal reports. “As we have stated in our last two earnings calls, we need to immediately take costs out of the business in order to fund our growth plans,” said Michael Siemienas, a spokesman for […]
Posted in, Hugo's Family Marketplace, Independent Store News, Midwest
Hugo’s To Purchase J&B Foods In Park Rapids, Minn.
Hugo’s Family Marketplace will acquire J&B Foods in Park Rapids, Minn. “We are excited to purchase a beautiful store like J&B Foods,” said Kristi Magnuson Nelson, president of Hugo’s. “Jeff and Bob Hensel have built a wonderfully successful supermarket in Park Rapids. J&B’s bakery, deli, meat and produce departments are top notch. Hugo’s is committed […]
Posted in, Perishables, Southwest, The Kroger Co.
‘Cake Boss’ Cakes Roll Out At King Soopers
The giant photo of Buddy Valastro at the front of the King Soopers store in southeast Denver and the employee offering free samples could only mean one thing: the line of “Cake Boss” cakes has made it to town, according to the Denver Business Journal. Valastro, the “Cake Boss” on the TLC reality show of […]
Posted in, Lipari Foods, Market Profile, Midwest
With Wisconsin In Political Spotlight, Grocers Ready For Home Stretch
[gn_note color=”#FFCC00″]The 2012 Wisconsin Profile originally ran in the October 2012 edition of The Shelby Report of the Midwest.[/gn_note] by Terrie Ellerbee/associate editor Wisconsin has been “under a tsunami of political activity,” says Brandon Scholz, president of the Wisconsin Grocers Association (WGA). Since the 2010 elections, four state senators and the lieutenant governor have faced […]
Posted in, Albertsons, Market Profile, West
‘Getting Better’: Spirits Up Among Utah Retailers
[gn_note color=”#66cc66″] The 2012 Utah Profile originally ran in the September 2012 edition of The Shelby Report of the West. [/gn_note] by Kristen Cloud/staff writer It’s little wonder Utah recently was ranked the most liveable U.S. state of the future, based on a survey of its citizens and community leaders. With The Beehive State’s unemployment […]
Posted in, National, Southwest, The Kroger Co.
‘Popcorn’ Verdict Worth $7.27M
A Centennial, Colo., man was awarded $7.27 million in damages earlier this week from a federal jury in Denver, which decided his lung disease was caused by the chemicals in microwave popcorn and that the manufacturer should have warned him, the Denver Business Journal reports. Wayne Watson is the first consumer to win an award […]
Posted in, Albertsons, Center Store, National
Zulka Pure Cane Sugar Unveils New Product Packaging
Zulka Pure Cane Sugar, an all-natural and unrefined granulated “Morena” sugar, has unveiled a new packaging design and clear bag that accentuates the sugar’s natural color and texture. The redesign also includes an updated, modernized logo and a new equivalency icon that illustrates how Zulka is a perfect cup-for-cup replacement for refined white sugar, a […]
Posted in, Amazon Fresh, Feature, National, Whole Foods
Coalitions, Cooperation, Congress Are Key in Battle Against ORC
by Terrie Ellerbee/associate editor Shoplifting and Organized Retail Crime (ORC) are two very different crimes. A person may steal bread to feed a hungry family. A coordinated group steals items that can be turned into cash that typically funds other criminal activity. If there has been an increase in ORC arrests, it is because retailers […]