by Jonathan Tan, co-founder of the Ratio Institute In 1916, Clarence Saunders opened the first self-service grocery store in Memphis, Tennessee. In 1930, the modern supermarket arrived in the Jamaica neighborhood of Queens, New York, in the form of King Kullen. These innovations birthed the need for the fourth utility in food retail – modern […]
Category: Guest Contributors
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Leadership: Learning To Lead Like A National Park Guide
We recently went on a graduation celebration trip with our oldest grandson, Dax Graham Black, to Mesa Verde National Park. We had two different guides take us through a couple of the main attractions there – the Cliff House and the Balcony House. I had this thought as they inspired and educated us on how […]
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SNAP Incentives, Fresh Innovation And The Role Of Independent Grocers
In June, the independent grocery industry came together in force for the 2025 NGA Fresh Summit in Milwaukee, where fresh food innovation met community commitment. From fresh-forward merchandising strategies to discussions about food safety, traceability and technology, the summit underscored what independent grocers already know – fresh food is not only a driver of growth […]
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Leadership: Please, Please Don’t Ignore Me
Below are two monumental pieces of information for those of us in the grocery business to consider in 2025 and beyond: In 2023, the grocery store industry in the United States spent $2.04 billion on advertising, up from $1.94 million a year earlier. That represents an annual increase of about 5 percent. Grocery shopping in […]
Posted inSustainability News, Guest Contributors, National, News
Reduce Turnover By Engaging Employees; Cut Costs With Better Resource Management
As shoppers, we know the feeling of a positive shopping experience when helped by an engaged associate. According to Gallup (2023), companies with highly engaged employees provide an enhanced customer experience, increased customer retention, improved shopper satisfaction, stronger word-of-mouth and reduced churn, resulting in 23 percent higher profits. Conversely, disengaged associates cost employers $8.8 trillion […]
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Independent Grocers Make Their Voices Heard In Washington At NGA’s Fly-In
Every spring, the National Grocers Association’s Fly-In for Fair Competition reminds me of something simple yet powerful – when independent grocers come together and speak with one voice, we can move mountains. The 2025 Fly-In was no exception. More than 125 independent operators, wholesalers and state association partners from 38 states converged on Capitol Hill […]
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Effective Resource Management Strategies For Cutting Costs, Driving Profits
The most important business in every community is the local grocery store. It is the most visited. It is where the most money is spent, outside of housing and transportation. It supplies more than two-thirds of calories consumed. During the pandemic, the industry had record profit margins. From 2020-22, profit margins averaged 2.73 percent, reaching […]
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Road To Healthier America Runs Through Independent Grocery Stores
Across the country, independent grocers are stepping up to do what they have always done best – care for their communities. As public health challenges grow and access to nutritious food becomes more difficult for many Americans, community grocers are saying loud and clear that they want to be part of the solution. These locally […]