by Art Patch/a retired retail executive & regular columnist for The Shelby Report For years, the successful retail business model featured a strong commitment to customer service. Customer service does cover a broad area but was often listed in surveys as the primary reason a customer chose a store. It was not uncommon for employees […]
Category: Shelby Originals
Exclusive, in-depth stories from the Shelby team. Explore Food Industry features, market profiles, and unique perspectives from industry leaders.
Posted inAssociation News, Home Page Latest News, National, Online Grocery Technology, Shelby Signature Content
Changes Are Coming To NEW As Technology, Financial Industries Approached
by Terrie Ellerbee/editor-Southwest & Midwest Sarah Alter took over as president of the Network of Executive Women (NEW) on June 5. She may be new to the organization, but not to its ideals. She has had a penchant for helping women and diverse leaders advance throughout her career, which fits perfectly with NEW’s vision to […]
Posted inShelby Originals, Guest Contributors, Home Page Latest News, International Foods, Specialty, West
Multicultural Marketplace Column: Challenging Times Call For Bold Action
by Terry Soto/strategy consultant and author of “Marketing to Hispanics: A Strategic Approach to Assessing and Planning Your Initiative” When thinking about the topic for this article, I couldn’t help thinking about what is most salient in the Hispanic community right now. I would have to say without a doubt that it’s the current negative […]
Posted inWoman Executive of the Year, Amazon Fresh, Home Page Latest News, Midwest, Shelby Honorees, Shelby Originals, Shelby Signature Content, Whole Foods, Wholesaler/Distributor News, Women In The News
Tandy Harvey Is Shelby’s Midwest Woman Executive Of The Year
Providence Brought Tandy Harvey to Supervalu by Terrie Ellerbee/editor-Midwest Tandy S. Harvey will tell you she loves Supervalu, a company she has spent more than three decades serving. Her first job was a part-time summer gig in a warehouse in Champaign, Illinois, in the mid-1980s. She was in college earning a mechanical engineering technology degree […]
Posted inUncategorized, Grocery Industry, Guest Contributors, Home Page Latest News, National, Shelby Originals
HR & Benefits News: The Real Cost Of Worker Turnover For Grocers
Editor’s note: HR & Benefits News is a new monthly column by Chris Cooley, co-founder of MyHRConcierge and SMB Benefits Advisors. Price tag of turnover is shocking Employee turnover is a significant issue for independent grocers, especially for part-time workers. And the real cost of turnover is hidden—it’s not a tracked profit-and-loss statement line item. […]
Posted inShelby Signature Content, Home Page Latest News, Marketing News, Midwest, Private Label Brands, Shelby Originals
Federated Group Gains Shopko, Banner Wholesale
Federated Group, which will celebrate its 90th year in business this December, brought its annual show back to a historic landmark, The Drake Hotel in Chicago. Federated Group takes over the luxurious venue and invites attendees, many of whom return every year, to catch up with a first-night cocktail reception. Jen Linke, VP of brand […]
Posted inWest, Executive News, Home Page Latest News, Shelby Originals, Shelby Signature Content, Wholesaler/Distributor News
Q&A With Supervalu’s New West Region Wholesale President Leon Bergmann
Leon Bergmann has been named president of West Region Wholesale for Supervalu, effective immediately. “Leon’s experience at both Unified (Grocers) and Supervalu will allow him to hit the ground running as we incorporate customers from the western United States into the larger Supervalu family of retailers. I’m thrilled he has accepted this opportunity to be […]
Posted inIndependent Store News, Amazon Fresh, Grocery Industry, Home Page Latest News, Market Profile, Shelby Originals, Shelby Signature Content, Southwest, Whole Foods
Family-Owned GES Has A Hit With Edwards Cash Saver
by Terrie Ellerbee/editor-Southwest When the ownership of longtime community grocer Knight’s Super Foods in Beebe, Arkansas, changed hands from one family to another early this year, there likely was some apprehension in the community. The Knight family had been very active in Beebe. People knew and trusted them. Paul Rowton was sensitive to those feelings. […]