Category: Guest Contributors

Leaders who consistently win understand one simple truth: performance is never evenly distributed across the day, week or year. Some moments matter more than others, and what a team does in those windows separates average operations from extraordinary ones. What is ‘prime time’ in leadership? In operations-heavy environments, prime time is the predictable window when […]

As we have discussed before, understanding the value of a business is important at every stage of its life. By tracking value over time, we can see its trajectory. By understanding the factors that impact value, we can better identify where to focus our time, energy and investment. In the grocery industry, there are multiple […]

In nearly every leadership conversation today, the focus always drifts to numbers – sales numbers, productivity and labor numbers, engagement scores, turnover rates and market share. Numbers matter, but they are not where great leadership begins. When leaders obsess over numbers, they miss the deeper truth – numbers are outcomes, not causes. The most effective […]

This is the first installment of a new ongoing column in The Shelby Report. We’re calling it Crossroads, in recognition of the intersection between life and business, where all of us – especially independent grocers– truly live. Each month, this column will highlight a moment where life and business collide and attempt to offer insight […]

In my past life as president and COO at two different grocery chains, I would end every year with a review of all the leadership lessons I’d sent out for our teams to look back on. The value in this is keeping the lessons alive in their minds, and they were encouraged to share them […]