Just how frustrated are Americans with the state of customer service? According to a new Consumer Reports survey, 65 percent are “tremendously annoyed” by rude salespeople and 64 percent of respondents said that they had left a store in the previous 12 months because of poor service. This survey is part of a larger investigation […]
Category: National
Posted in, National
Top Consumer Sweets and Snacks Trends 2011
Smart, simple, flavor-packed, good value and nutrient-enhanced products led the more than 2,000 new confectionery and snack foods revealed May 24-26 at the 2011 Sweets & Snacks Expo® in Chicago. The expo debuted the hottest new products from more than 550 companies. “Trends in confectionery and snacks for 2011 reflect the larger patterns seen across […]
Posted in, National
Unified Grocers Names Bob Ling President
Unified Grocers, the largest wholesale grocery distributor in the western United States, announced that Bob Ling, EVP, general counsel and secretary, has been named president, Unified Grocers. The announcement was made by Al Plamann, who remains CEO of the company. In his new position, Ling will focus on growing sales throughout the company and on […]
Posted in, National
N.G.A. Names New Manager of Government Affairs
The National Grocers Association (N.G.A.) has appointed Brian D. Callahan as the manager of government affairs.
Posted in, National
FMI Responds to Amendment to Kill Swipe Fees
On June 7, Senators Jon Tester (D-Montana) and Bob Corker (R-Tennessee) offered an amendment to the Economic Development Revitalization Act of 2011 (S. 782) to delay debit card swipe fee reforms.
Posted in, National
ROFDA Spring Conference 2011 Town Hall meeting, Part 2
The Shelby Report’s ROFDA coverage, continued from Part 1. [gn_spoiler title=”Q: My question has to do with two things we’re stuck with—death and taxes. What strategies or plans do you have in place to try and moderate or control rising health insurance costs, and from the tax side, state unemployment insurance, which we see going […]
Posted in, Feature, National
Retailers Vie for Shoppers’ Dollars in Deli, Dairy and Bakery
In recent years, research done by International Dairy-Deli-Bakery Association (IDDBA) has shown that everything about grocery shoppers in America has changed—possibly for good.
Posted in, From My Point of View, National
Just a Reminder
How are your competitors doing? Check them out; you may be on top of most of the competition but not all