Tote, the AI-native point-of-sale platform built for fuel and convenience retail, has deployed its Genie AI agent with Loop Neighborhood Markets, a California-based convenience retailer operating more than 50 locations.
Since launch, the tool has handled associate inquiries across customer service, POS operations, maintenance and payments with 100 percent first-contact resolution and zero escalations to store managers.
The deployment marks an early production proof point for AI-powered associate support in convenience retail. Genie operates around the clock, supports multiple languages and works via voice and chat. Loop deployed the agent independently of its current POS system – a modular approach that avoided overhauling current technology infrastructure.
“We’re not interested in AI that just looks good in a pitch. Tote’s Genie agent works in our stores, gives our associates the answers they need in the moment, and delivers results from day one,” said Varish Goyal, president and CEO of Loop Neighborhood Markets. “This is just the beginning of what agentic technology can do for our business.”
Loop was founded in 2013 as a premium neighborhood market concept by Vintners Distributors Inc. The chain has built its brand around fresh food, car washes and the LoopBack Rewards loyalty program across the Bay Area, Sacramento and Southern California. Delivering that experience consistently across shifts and locations depends on associates having the right information at the right time.
That challenge is amplified by the high turnover rates that define convenience retail. Training new associates is costly and time-consuming. Genie addresses the gap by replacing static reference materials with real-time, on-demand answers — shortening onboarding, ensuring procedure compliance and freeing store managers from fielding routine questions.
“Loop is exactly the kind of operator that makes this work. Varish and his team hold technology to a high standard, and they’ve pushed us to make Genie genuinely useful at the store level,” said Shyam Rao, founder and CEO of Tote.
“Deploying with zero escalations and 100 percent first-contact resolution from day one is not a beta result. That is a production result, and it reflects what AI in convenience retail can actually deliver when it is built the right way.”
Tote’s broader roadmap points toward agents that can take actions and execute transactions autonomously, with a next phase focused on agent-to-agent communication and coordination. The company describes the Loop deployment as a concrete step toward a vision where AI agents handle operational workflows end to end.
Headquartered in Redwood City, California, Tote was founded in 2022 by enterprise retail technology veterans, including the former CEO of Punchh, which sold for nearly $600 million. The company raised $22.6 million in funding in August 2025. Additional retail partners and platform capabilities are expected to be announced later this year.
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