It almost makes me ill to see the lack of attention given to this most important part of today’s retail operations called Customer Service, which many have turned into Customer-No-Service
Category: National
Posted in, Equipment & Technology, National
Consumers Save $2B with Coupons in First Half of 2011
first-half 2011 coupon redemption volume reached 1.75 billion, a moderate 2.9 percent increase compared to the first half of last year.
Posted in, Center Store, National
Diamond Foods Receives Clearance on Pringles Acquisition
Diamond Foods Inc. has received clearance from the United Kingdom’s Office of Fair Trading (OFT) on its pending acquisition of the Pringles business from The Procter & Gamble Co. The clearance by the OFT follows Diamond’s June announcement that the waiting period for U.S. antitrust review under the Hart-Scott Rodino Antitrust Improvements Act of 1976 […]
Posted in, Equipment & Technology, National
Deloitte: Back-to-School Shoppers Try to Outsmart Inflation
Despite a volatile economy and rising costs for everyday necessities, consumers plan to keep their back-to-school spending intact by turning to savvy shopping tactics, smartphones and social networks, according to a new Deloitte survey.
Posted in, Beverage News, National
New Alcohol Brand: Marin Institute Renamed ‘Alcohol Justice’
The alcohol industry watchdog formerly known as Marin Institute is now called “Alcohol Justice.”
Posted in, Marketing News, National
Garlich Named FMI Director of Media & Public Relations
The Food Marketing Institute (FMI) announced July 27 the appointment of Heather Garlich as director of media & public relations. She will be responsible for managing communications outreach and information activities related to FMI’s strategic goals, including government relations, food safety, conferences and events and industry relations. “We are pleased to welcome Heather to the […]
Posted in, Equipment & Technology, National
SymphonyIRI Group Delivers Shopper Insights for Walmart
SymphonyIRI Group has announced a new relationship supporting Walmart’s customer-centric initiatives whereby the two companies are introducing a next-generation, Web-based shopper insights and collaborative planning platform called Customer Advantage™. Powered by SymphonyIRI’s Liquid Data™ technology and marketing analytics, Customer Advantage will be available from SymphonyIRI beginning August 2011. Leveraging SymphonyIRI’s Consumer Network™, Customer Advantage delivers […]
Posted in, Equipment & Technology, National
New Digital Marketing Program Provides Websites, Apps for IGA Retailers
IGA on July 20 launched IGALink, a new digital marketing program that provides unique full-featured grocery websites and mobile web apps to each of over 900 IGA USA retailers operating more than 1,200 stores, giving every IGA USA retailer a website for the first time in IGA history. The individual websites are easily customizable, making […]