Simbe is the first retail technology company to achieve UL 3300 certification from UL Solutions for Tally, its shelf-scanning autonomous mobile robot.
UL 3300 is the standard for service, communication, information, education and entertainment robots. The certification showcases that Tally meets the requirements of the safety standard and helps set a new bar for trust and reliability in enterprise-grade robotics.
UL 3300 establishes stringent requirements for mechanical, electrical and software systems in dynamic, public-facing environments. The standard is also included in OSHA’s Nationally Recognized Testing Laboratory Program list of appropriate test standards, helping organizations align autonomous robot deployments with recognized workplace safety expectations.
“Since 2015, we’ve designed Tally to earn trust from shoppers navigating aisles, store teams working alongside it, and the retailers deploying it at scale,” said Jeff Gee, chief design officer for the San Francisco-based company.
“This UL 3300 certification confirms what our retail partners, and their store teams and customers, experience daily: Tally is retail’s favorite robot because it operates safely in the real world. This milestone reflects our commitment to people-first automation.”
Safety testing and validation
As part of the UL 3300 evaluation, Tally passed more than 40 safety tests, validating its ability to operate safely and reliably in retail settings.
Key areas evaluated include:
- Safe navigation around people: Real-time detection and protective stopping enable operation in dynamic aisles alongside shoppers and store teams.
- Functional safety of control systems: Functions verified across multiple safety classes using established methodologies aligned with ISO 13849-1:2023.
- Public-space mechanical and charging safety: Designed for consumer-facing environments with safeguards for all movement and charging.
- Store stability and real-world handling: Validated with common retail flooring and fixtures to deliver stable, reliable performance daily.
- Electrical, battery, charging and EMC resilience: Electrical and power systems engineered for safe and dependable store operations.
“UL 3300 certification addresses the unique safety requirements of robots operating in public environments with constant human interaction,” said Sherry He, VP and general manager of consumer, medical and information technologies at UL Solutions.
“Simbe’s achievement as the first retail robotics company to earn this certification demonstrates their leadership in advancing responsible deployment. This independent validation provides retailers, store teams, and shoppers with confidence that Tally meets the highest standards for safe operation in dynamic store environments.”
Additional certifications
Simbe’s commitment to secure innovation extends beyond physical safety. In addition to UL 3300 certification, Simbe operates under an established SOC 2 Type II framework, which evaluates the systems and operational controls that support secure delivery of its Store Intelligence platform. While UL 3300 confirms the physical safety of Tally in public retail environments, SOC 2 examinations assess Simbe’s controls across key Trust Services Criteria, including security, availability, confidentiality and operational oversight.
Simbe also has ISO/IEC 27001 certification, the internationally recognized standard for information security management systems. ISO/IEC 27001 highlights that Simbe maintains formal, risk-based policies and controls to protect information assets, manage security risks and continuously improve its information security practices across the organization.
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