Save A Lot achieved the largest customer satisfaction increase among supermarkets in the latest American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study, climbing 4 percent to a score of 78 between 2025 and 2026.
The St. Louis-based discount grocer was one of just three grocers to see an improvement in the 2026 ACSI study, which is an industry-wide analysis of consumer satisfaction with major U.S. retailers and shipping services.
The gain reflects Save A Lot’s 2025 investments in expanding its loyalty program, enhancing its mobile app and implementing widespread store refreshes, reopening initiatives and layout improvements, according to ACSI. These efforts contributed to a more efficient and streamlined in-store experience for shoppers.
The ACSI is the only national, cross-industry measure of customer satisfaction representing the U.S. economy. Results are based on consumer surveys collected over a 12-month period ending in December and are reported on a scale of 0 to 100.
Founded in 1977, Save A Lot is the largest independently-owned and -operated value-focused grocery store chain in the U.S., with about 700 stores in 29 states.
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