Save A Lot achieved the largest customer satisfaction increase among supermarkets in the latest American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study, climbing 4% to a score of 78 between 2025 and 2026.
The St. Louis-based discount grocer was one of only three grocers to see an improvement in the 2026 ACSI study, which is a comprehensive, industry-wide analysis of consumer satisfaction with major U.S. retailers and shipping services.
The increase reflects Save A Lot’s 2025 investments in expanding its loyalty program, enhancing its mobile app and implementing widespread store refreshes, reopening initiatives and layout improvements, according to ACSI. These efforts contributed to a more efficient and streamlined in-store experience for shoppers.
The ACSI is the only national, cross-industry measure of customer satisfaction representing the U.S. economy. Results are based on consumer surveys collected over a 12-month period ending in December 2025 and are reported on a 0 to 100 scale.
Founded in 1977, Save A Lot is the largest independently-owned and -operated value-focused grocery store chain in the U.S., with about 700 stores in 29 states. Customers can receive savings compared to traditional grocery stores on private label brands, national brand products, USDA-inspected meat, farm-fresh fruits and vegetables and other non-food items.
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