The Save Mart Companies has introduced Amazon return kiosks across its Save Mart, Lucky and FoodMaxx banners, offering customers a way to return eligible Amazon purchases at its stores in California and western Nevada.
After a pilot program in 15 stores, the service has expanded to 140 additional locations and will be available at all remaining sites by February.
“The reality is, returning an item has become a routine part of the online shopping experience, especially after the busy holiday season,” said Tamara Pattison, chief digital officer of The Save Mart Companies.
“With this rollout completing just in time for the post-holiday return rush, our stores throughout California and western Nevada are positioned to make returns as easy and convenient as possible for the millions of online shoppers we both serve.”
Bags and labels are provided at the kiosks, where customers scan a QR code, bag their items and drop them off. When starting a return with Amazon, customers will be able to select Save Mart, Lucky or FoodMaxx as their drop-off location.
“Our customers want flexibility in how and where they return items, and this collaboration with The Save Mart Companies offers them more choices,” said Bryan Puckett, director of worldwide returns at Amazon.
“We’re thrilled to extend label-free, shipping box-free returns to communities throughout California and western Nevada, making it easy for customers to return items to Amazon during their shopping trips.”
The Save Mart Companies soon will be offering a $5 discount on same-day purchases of $25 or more for customers who use the Amazon return kiosks.
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About The Save Mart Companies
The Save Mart Companies operates more than 200 stores with 11,000 employees across California, Nevada, Oregon and Washington under the Save Mart, Lucky, FoodMaxx, Roth’s, and Chuck’s Fresh Markets banners. Its philanthropic nonprofit, The CARES Foundation, provides resources for children and families and has donated more than $5 million to communities.