Weis Markets will implement VoCoVo’s voice communication technology across its stores following a successful pilot program.
The rollout will equip employees at stores in Pennsylvania, Maryland, Delaware, New Jersey, New York, West Virginia and Virginia with VoCoVo’s Series 5 Pro Headsets, call points and keypads for instant communication.
The system is expected to improve responsiveness and customer service. Employees can make and receive calls from their headsets, while call points and keypads streamline communication at service counters and registers.
“Our store teams are looking forward to using VoCoVo’s technology, which will help them enhance customer experience,” said Greg Zeh, Weis Markets chief information officer and SVP.
“This investment helps our teams collaborate in real time, which make our stores more efficient, connected and responsive to customer needs.”
VoCoVo, a provider of voice communication solutions for retailers, has been expanding its presence in the U.S. grocery market.
“Our technology is designed to empower frontline teams with instant, seamless communication, and we’re proud to help Weis create smarter, safer and more connected stores across the region,” said Martin Smethurst, chief customer officer at VoCoVo.
Founded in 1912, Sunbury, Pennsylvania-based Weis Markets operates 201 stores in seven states with more than 23,000 employees.
Related: VoCoVo Debuts Voice Technology In The Fresh Market Stores
How about getting cashier’s , I don’t no how to scan things that have no bar codes like fresh donuts twice had to leave them at the checkout because no one was around