ECRS has begun a strategic partnership with Ricoh USA Inc., a provider of digital workplace services and information management.
This collaboration will bring onsite service and support to ECRS’s self-checkout products, enhancing reliability and customer satisfaction across retail environments.
Through Ricoh’s Service Advantage program and its extensive service network and expertise in managed services, ECRS customers will benefit from faster response times, professional onsite support and improved uptime for their self-checkout systems.
“Ricoh is proud to collaborate with innovative companies like ECRS to better serve their customers,” said Steve Sanders, VP of Richoh Service Advantage. “Our commitment is to deliver exceptional service and support that ensures critical hardware and systems operate at peak performance.”
ECRS and Ricoh are exploring expanded support offerings for additional ECRS products, ensuring comprehensive service coverage across the entire ECRS ecosystem.
“We’re excited to work with Ricoh to elevate the service experience and bring a new degree of professionalism to our customers,” said John-Henry Ellis, senior product manager at ECRS. “Ricoh’s reputation for excellence in onsite support aligns perfectly with our mission to provide dependable, cutting-edge retail technology.”
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About ECRS
Family-owned since 1989, ECRS is a retail transactions and artificial intelligence solutions provider, offering solutions that unify operations and empower independent retailers to thrive. ECRS’ CATAPULT POS platform is a unified transaction platform that connects all retail touchpoints. With CATAPULT, all retail touchpoints – including point of sale, back office, self-checkout, deli scale, fuel pump, pharmacy, inventory, loyalty, e-commerce and enterprise management – share one transactional logic. Unifying hardware, software and services, ECRS offers friction-free, cost-saving solutions that make advanced automation accessible while transforming the consumer experience.