Last updated on August 12th, 2024
Publix has been named the highest-ranked supermarket pharmacy for customer satisfaction in the J.D. Power 2024 U.S. Pharmacy Study.
“At Publix, providing premier service is ingrained in our culture,” said Publix CEO Kevin Murphy. “I’m proud of our pharmacy teams, who are dedicated to delivering the best care possible to our customers.”
The 2024 study is based on responses from 13,505 pharmacy customers who filled a prescription within the past 12 months. It explored customer perceptions, including the pharmacy’s fulfillment of customers’ needs, resolution of complaints, convenience, savings, trust and overall experience.
In June, Publix announced that its pharmacy customers will have access to a virtual care service powered by WellSync. By filling out an online health questionnaire, customers can seek medical care from a licensed provider with no appointment needed and from the comfort of their home.
“Publix Pharmacy continues to remove barriers so our customers can receive convenient health care services,” said Dain Rusk, Publix’s VP of pharmacy. “Convenience is something our customers value and expect; we continue to evaluate programs and services that will help meet their needs.”
Based in Lakeland, Florida, Publix is the largest employee-owned company in the U.S. with more than 255,000 associates. It currently operates 1,376 stores in Florida, Georgia, Alabama, Tennessee, South Carolina, North Carolina, Virginia and Kentucky. For 27 consecutive years, the company has been recognized by Fortune as a great place to work. In addition, Publix’s dedication to superior quality and customer service is recognized among the top in the grocery business.
