Bentonville, Arkansas-based Walmart has begun to introduce late night delivery nationwide, according to a recent blog post by Tom Ward, EVP and chief e-commerce officer for Walmart U.S.
“Life doesn’t always happen on schedule, and Walmart understands that implicitly. That’s why we’re thrilled to offer online pickup and delivery at over 4,000 stores nationwide, and introduce our latest addition: late-night delivery,” Ward shared.
“This is about more than just staying up late – it’s about building a suite of pickup and delivery options that prioritize convenience, speed and putting the customer at the very center.”
Late-night express delivery
Walmart is offering express delivery until 10 p.m. on orders placed by 9:30 p.m.
“We’re keeping our engines running a little later so those last-minute needs don’t keep you up at night,” Ward said.
“Whether it’s your kids’ favorite brand of gummy vitamins they grab on their way to the bus, or a broken hairdryer threatening to ruin the rest of the evening (and the next morning)…those last-minute needs are delivered to your doorstep just in time.”
Live Shopper feature
Walmart’s Live Shopper feature uses real-time text communication to chat with a personal shopper, allowing customers to discuss substitutions or add items last minute.
“The whole experience feels like you’re texting a friend to grab you something while they’re at the store, helping to further personalize our online shopping service. So, if you suddenly realize you’re out of cold medicine, you can let your shopper know and they can make the add,” Ward commented.
On-demand delivery
Through its on-demand delivery, customers can select a time that works best with their schedule. Walmart is also offering express delivery for customers who need an item in a hurry, with delivery anywhere from 30-90 minutes.
“Keeping convenience at the forefront, same-day delivery is for people who don’t need something right now but want it later that day or even early the next,” Ward said. “Customers can enjoy all the benefits of shopping without having to lift more than a finger.”
Walmart+ InHome
Walmart+ members have the option to add InHome to their membership. This service allows customers to have items delivered to their fridge or placed on their countertop. InHome also offers pickup for customer returns, taking the item straight back to the store for them.
Walmart InHome is available in 46 markets including Miami, Dallas and San Francisco, representing coverage for 35 million households.
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