Last updated on February 10th, 2023
Long Island City, New York-based Foodcellar Market introduced Scan & Pay technology in its stores, as part of Instacart’s Connected Stores solutions.
Customers will be able to digitally scan items as they shop and pay for them using their mobile phone. Scan & Pay connects customers’ online and in-store experiences, linking items bought in-store to customers’ online Instacart account.
“At Foodcellar Market, we know that our customers’ time is precious, and we’re dedicated to ensuring that every moment they spend with us is enjoyable and efficient,” said Metin Mangut, co-founder at Foodcellar Market.
“Our customers have shared their surprise at how easy it is to use Scan & Pay – there’s no need to download an app or learn complicated technology. We’ve been really pleased with the early adoption, and our store associates love how Scan & Pay reduces stress for them, too.”
Scan & Pay also helps Foodcellar Market’s customers track their spending as they scan items to combat inflation and rising prices.
Foodcellar Market customers scan the QR code on the sign located at the front of the store, which opens Scan & Pay in their mobile browser so they can add items to their basket as they shop. Customers can checkout anywhere in the store from their phone, and show a QR code as they leave to confirm their payment.
In the initial weeks since launch, the grocer has seen Scan & Pay most used between 1-5 p.m. for smaller basket sizes, typically less than 10 items.
“Grocers like Foodcellar Market are key to the local communities they serve, and our technology helps them provide a more convenient and delightful experience for their customers,” said David McIntosh, VP and GM of Connected Stores at Instacart.
“Scan & Pay is helping customers to stay on budget while shopping in-store. Whether it’s one last-minute ingredient or a basket full of items, we’re making it even easier for customers to get what they need, when they need it.”
Instacart’s development of Scan & Pay’s loss prevention capabilities is based on more than a decade of experience working across the grocery industry, using Instacart’s understanding of the signals and patterns that indicate potential fraud. For retailers like Foodcellar, it will be able to monitor Scan & Pay transactions in real-time via dashboards and stay on top of any pattern shifts.
Foodcellar Market has long partnered with Instacart, serving as a testing hub for Caper Carts, Instacart’s AI-powered shopping carts, since 2018 and a partner for its e-commerce business since 2016. Scan & Pay is part of Connected Stores, a bundle of Instacart Platform technologies that help grocers bridge online ordering and in-store shopping.
To learn more about Scan & Pay and other Connected Stores technologies, visit instacart.com/company/connected-stores.
