Bentonville, Arkansas-based Walmart is resolving to bring InHome delivery to even more customers in 2022.
The retailer has announced plans to scale the service larger to reach more customers, going from InHome being available to six million households to making it accessible to 30 million U.S. households by the end of the year.
To support the expansion, Walmart plans to hire more than 3,000 associate delivery drivers this year as well as build out a fleet of 100 percent all-electric delivery vans.
InHome delivery is the newest delivery option to be offered to Walmart customers and is the last phase of the retailer’s delivery strategy, which includes creating a low-cost delivery network focused on density, speed and sustainability. Walmart also offers delivery and Express delivery on more than 160,000 items from more than 3,400 Walmart stores.
“We’ve been operating InHome in select markets over the last two years and have found it is a perfect solution for customers who want to live their lives without worrying about making it to the store or being home to accept a delivery,” said Tom Ward, SVP of last mile at Walmart U.S.
“Identifying ways to help our customers save time and money is our purpose and nothing showcases that better than InHome delivery, which is why we’re excited to bring the convenience of InHome to even more customers in 2022,” he said.
Launched in 2019, Walmart’s InHome delivery service is designed to give time back to families by using highly trained associates to deliver fresh groceries, everyday essentials and more directly into customers’ homes, including placing items straight into their kitchen or garage refrigerator, as well as picking up Walmart.com returns.
Walmart’s InHome Delivery service is $19.95 per month or $148 per year, with no additional fees, including tips which are built into the membership price. Customers can extend one-time access to their InHome associate using an existing smart lock, a garage keypad or by purchasing a new smart lock from InHome for $49.95.
The fleet of 100 percent all-electric delivery vans supports Walmart’s goal of operating a zero-emissions logistics fleet by 2040. This move is supported by Walmart’s growing infrastructure plans of adding 1,396 EV charging stations at stores and clubs across 41 states.
InHome drivers will receive in-depth training conducted both in-person and using virtual reality, further enabling them to build their skill set around using innovative tools and technology to manage the delivery process.
“This new role is yet another example of how technology is enabling us to offer new career opportunities that just didn’t exist a few years ago,” said Julie Murphy, EVP and CPO for Walmart U.S.
“Expanding our number of InHome associates is a testament to the trust and confidence we have in them and their continuous commitment to delight our customers. There’s a path for everyone to build a career here at Walmart, and this position is further proof of that,” she said.
For more information, visit corporate.walmart.com/news.
While so many retailers are working day and night with “Out of stocks” and labor shortages Walmart is chipping away at your weekly sales potential with deeper home shopping penetration.
Joel Albrizio Bad-Adz Digital