Dallas, Texas-based Symphony RetailAI, a provider of integrated AI-enabled marketing, merchandising and supply chain solutions for FMCG retailers and CPG manufacturers, is among the 33 companies that Forrester included in its Now Tech: Customer Analytics Technologies, Q1 2020.
Symphony RetailAI believes that retailers and suppliers use analytics technologies to improve the customer experience, resulting in overall satisfaction and ultimately driving sustainable profitable revenue growth. These insights, powered by Symphony RetailAI’s AI-decision coach CINDE, enable easier, more confident decision making. It also makes the customer and sales core of a business visible, intelligible and actionable for decision makers – from the analyst to the executive alike.
“When retailers and suppliers leverage their immense shopper and customer data to extract actionable insights through prescriptive, easily accessible and manipulatable intelligence, they can supercharge the value and opportunities at their fingertips,” said Sy Fahimi, SVP of product management and revenue growth at Symphony RetailAI. “We’re very happy to be included in Forrester’s Now Tech: Customer Analytics Technologies, Q1 2020. It can be challenging to find the right vendor that matches both your industry and has deep relevant customer insights capabilities, and Forrester’s report is very helpful in this regard.”
Founded on CINDE and GOLD enterprise solutions, Symphony RetailAI’s innovations span the retail value chain from merchandising, promotion optimization, personalized marketing, fresh food and store management, to demand forecasting and inventory management. The company serves more than 1,200 organizations worldwide – including half of the world’s top 30 grocery retailers and all of the top 25 global CPG manufacturers – all through the Symphony Retail Cloud, driven by Microsoft Azure Cloud. Symphony RetailAI is a SymphonyAI company.
