Springfield, Massachusetts-based Big Y has introduced a new pharmacy mobile app, a suite of tools to support customers’ health journeys.
Launched in June and designed for ease of use, the app helps simplify the healthcare experience, allowing users to manage their health or that of their loved ones, including pets.
It boasts a variety features including:
- Scan refills: Order a refill by scanning bar code on the container.
- Prescription transfers: Transfer prescriptions in one click.
- Family account management: Add family members and pets to manage the family‘s healthcare in one place.
- Pharmacy locator: Find the nearest Big Y Pharmacy.
- Medicine reminders: Set daily reminders to take medications and stay on track.
- Refill reminders: Provide timely notifications.
- Customer statements: Get access to important tax documents.
Patients without access to a phone or mobile device can get all the same services online.
[RELATED: Big Y Opens New Market In Middletown, CT]
“While the goal of the new app is to enhance customer experience, our pharmacists and pharmacy teams are always here to help you both in-person or over the phone,” said Kathy Premo, pharmacy services manager. “Also, patients can access all of the same services from the app on the pharmacy website platform.”
According to the company, the app is resonating with shoppers, including one at the Palmer, Massachusetts, location.
“I am in the process of transferring some perceptions, which is usually a tedious process,” the customer said. “I’ve already sent a few transfers through the app and the process was seamless. It even notified me when it was ready, which was very helpful.”
