Last updated on December 12th, 2024
H-E-B’s top priority is protecting the health and safety of its employees, customers and the communities it serves. While statewide policy has changed, store protocol has not. The use of masks at H-E-B stores will remain. Signs requiring customers to wear masks will remain posted at entrances, and H-E-B will continue to make announcements in store.
The company will continue to expect shoppers to wear masks while in its stores. Additionally, it will still require all its employees and vendors to wear masks while at work. 
H-E-B has always been a strong proponent and advocate of wearing masks even before mandates and orders were passed.
The CDC, state and local health officials strongly advise the use of masks or facial coverings in public spaces as a proven way to prevent the spread of Covid-19. To help keep Texans healthy, H-E-B has had several safety protocols in place since the early days of the pandemic, and until all Texans including H-E-B employees have access to the Covid-19 vaccine, it will continue these efforts.
Throughout the pandemic, H-E-B says it is thankful that it’s seen strong compliance with mask wearing at stores. But it needs the help of all Texans to ensure compliance continues. For those customers without masks, H-E-B will give them one.
The ending of mask ordinances puts real pressure on retailers to enforce an emotional topic for many. H-E-B asks for kindness and understanding from its customers in its expectation of them to wear masks in the stores. Also, the company understands some customers cannot wear a mask due to medical exceptions. H-E-B requests all customers adhere to the Covid-19 protocols it has in place while shopping.
Safety protocols include: wearing masks, proper hand washing, plexiglass partitions, sanitization and social distancing.
As Texans helping Texans, H-E-B asks shoppers to keep wearing masks – to protect themselves, their fellow Texans and H-E-B’s dedicated employees who are committed to helping communities throughout this pandemic and every other crisis the state may face.
In other news, H-E-B’s Quest for Texas Best contest has expanded its search for the finest foods and beverages in the Lone Star State to also include non-food items. See story, here.
