Last updated on August 30th, 2022
Bentonville, Arkansas-based Sam’s Club recently announced its nationwide launch of curbside pickup as a free benefit for Plus members, providing a contact-free experience with online and delivery-to-car shopping amid the COVID-19 pandemic. Non-Plus members will be able to use this new Plus benefit at no cost for a limited time.
Curbside pickup will be free for Plus-level members and should be available in all clubs by the end of June. Curbside pickup is part of a list of Plus-membership benefits, which also includes early shopping hours, free shipping on most online items, 2 percent cash back on qualifying in-club and pickup purchases and more.
Up until its full launch, Sam’s Club has been piloting curbside pickup at 16 clubs, receiving positive results from busy families and business owners. The company is expediting the rollout – taking it to all 597 clubs – to appeal to customer shopping preferences and growing desires for convenient options.
“Sam’s Club members have been integrating technology into their shopping habits for a while with Scan & Go, samsclub.com and in-club pickup,” said Lance de la Rosa, COO of Sam’s Club. “As we continue to innovate to make the shopping experience better and faster for our members, we’re proud to be able to quickly implement and offer curbside pickup across the country, particularly during a time when they are searching for alternative ways to shop.”
Here’s how curbside pickup works:
- After setting up an account, members place orders via the Sam’s Club app or at samsclub.com. Products marked ‘Pick up in Club’ are eligible.
- Members will then complete an online shopping list, select a pickup time and checkout. Same-day pickup is available.
- Upon arrival to the club, members will use one of the designated pickup spots, and a Sam’s Club associate will load items into their cars.
Plus members will be able to schedule curbside pickup orders between 7 a.m. and 8 p.m., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays. Pickup times for Non-Plus members are limited to 10 a.m. to 8 p.m., Monday to Saturday, and 10 a.m. to 5 p.m. on Sundays.
“While free Curbside Pickup is a new Plus member benefit, we recognize all of our members are looking for contact-free shopping options as part of the current environment,” de la Rosa said. “Because of that, we are going to temporarily make the service available for every member and do what we can to help them get the products they need, when and how they want them.”
Members who are interested in upgrading to a Plus membership can do so at any time.
In addition to curbside pickup, Sam’s Club will continue to offer its Concierge Service for seniors and high-risk members every Tuesday and Thursday from 7 a.m. to 9 a.m., and Hero Hours every Sunday from 8 a.m. to 10 a.m., until further notice. A full list of member benefits can be found on SamsClub.com.
